I'm hoping this helps others who may be considering AC Pro - I have mixed feelings about their system and their company. I don't think anyone can fix what's wrong with their thermostat or app (but I'd love to be wrong about that).
We recently replaced a 25 year old, single-stage gas furnace/air handler and AC compressor with an AC Pro H-series ducted, variable-speed mini-split heat pump system (the air handler is in our attic, and the AC compressor is outside). We had done research and were deliberating between Daikin and AC Pro, and went with the latter because of size restrictions in our attic (low pitched roof) and AC Pro seemed to be better designed for what we need. Our location is coastal Los Angeles, so we won't need a lot of heat in the winter (and usually don't need a lot of AC in the summer either, but the past 6 weeks have been exceptionally bad).
Overall, we like the new system a lot. The variable speed is really nice. The "sleep curve" feature, which allows us to make the house increasingly more cold overnight, then warmer as morning approaches, is amazing for sleep. The system is *so quiet* - we can't even tell when it's running, other than the air flow. The air is so evenly cooled - it feels like an office building. I wish we hadn't waited so long to switch to a variable-speed heat pump (I might regret these words come wintertime, but for now I'm very happy).
Here's the bad part. The thermostat that came with the unit, along with the app (NetHome Plus), do not give you an easy way to turn off the system entirely. You can turn it off, then it comes back on, like a zombie, at the next scheduled event. In order to turn it off completely, we have to disable each of the scheduled events individually in the app (or, presumably, on the thermostat but I haven't tried that). The "away" scene offered in the app doesn't do anything special, as much as it seems like it should; the system still comes back on with the next scheduled event.
I tried talking to AC Pro about this directly, since our HVAC installers are slammed with work right now. They *do not talk to homeowners*. They said I had to reach out to our HVAC guys, so I did, and they came today and didn't understand why anyone would want to turn the system off like we do. I pointed out that if we go on vacation for weeks or months, why would we leave the system on? We figured out the workaround (disabling each individual scheduled event), and they called to speak to a tech since the user manual suggests that by holding the power button for 2 seconds, the system should power off (it turns off, but doesn't stay off - no different than just pressing the button without a 2 second hold).
The tech from AC Pro told them the system was working as intended, and when I tried to ask about the "away" scene in the app, the tech abruptly said, "Have a nice day" and hung up. My tech guys said they will *not* stay on the line when they think the homeowner is on the call. I think this is insane.
I don't know if knowing any of this would've influenced my decision to go with this system (or with this company), but it definitely would've given me pause, at least. Maybe it will help someone else.