r/printers Dec 19 '24

Discussion The truth about printer subscription programs and many misconceptions about them

137 Upvotes

Dear all,

I work in the printer industry. For a very well-known consumer products manufacturer that gets discussed on this sub a lot.  I will not disclose which manufacturer I work for, nor will I disclose any manufacturer I do not work for (since the industry is relatively small eliminating 1 or 2 will make it generally too obvious as to which I do work for) as I am not officially speaking on behalf of the company. But, I want to set the record straight on subscription programs because some of you are drastically misinformed and it is very frustrating to see as someone who understands these programs as well as basic logic.

There are two types of subscription programs. Each of the major consumer manufacturers offers at least 1 of these programs, some offer both.

The first type of program is an auto-reordering program. The printer can tell (via various ways depending on each manufacturer) when the ink / toner is low and when it hits a certain point that will trigger an order of the ink/toner that device uses. Most manufactures that offer this will first send you an email letting you know that an order has been triggered and it will allow you to skip the delivery of the consumable and thus not get charged. If you allow the order to go through you are purchasing that consumable. That consumable is yours, you own it, just as if you walked into a Staples, Office Depot, Best Buy, or bought it on Amazon… You can cancel the “subscription” the next day and continue to use that consumable until it is empty.

The second type of program is a true subscription program. **THIS** is what many of you are vastly misinformed and / or are irrational about. In this program *you are not purchasing a consumable* at all. You are paying the manufacturer for X number of pages per month. The manufacturer will send you a consumable to use because the printer needs ink / toner to work but, that is not what you are paying for. You are paying the manufacturer $Y per month to print up to X pages per month.. that’s it. Of course you can print over that X number and pay an overage (just like years ago with cell phones).. and of course, you can print under that X number and some pages will roll-over to future months (just like years ago with cell phones). The owner of the consumable is the manufacturer. You never bought it, you never owned it. Therefore, it is not yours to use after you end the subscription! The only reason most manufactures do not ask for it back is because they don’t want to pay for shipping it back to them. But, they still own it… not you.  You can think of this like renting an apartment. You are paying a landlord $X per month to live in their building. The landlord is providing the building for you to live in while you are paying rent. You do not own the building. and when you stop paying rent you are no longer allowed to continue living in the building. Just like your Netflix subscription, Apple TV subscription and Disney+ subscription.. when you stop paying for the subscription, you stop getting to use the service. Just because while you were paying you had access to the content does not mean you at any time owned that content and get to continue watching it once you stop paying the subscription.

I truly hope this helps clarify somethings for some of you. Others I understand are lost causes but, I will do my best to answer any questions I can.


r/printers 4h ago

Media My black is acting up, Tips?😵‍💫

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6 Upvotes

r/printers 1h ago

Troubleshooting printer prints colours very light

Upvotes

i dont really have another picture from before for reference but ive tried cleaning twice, deep cleaning, aligning toners, cleaning drum and nothing really works, should i try an ink discharge? printer is canon g2060 series


r/printers 10h ago

Troubleshooting how to bypass non hp chip printing block

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11 Upvotes

hi all, I was told to post here for an assist with my printer. i use the cheap cartridges off amazon and usually they work but my printer just stopped printing and keeps giving me the same notification. pic related


r/printers 1h ago

Discussion Why does some thermal paper print darker than others?

Upvotes

I used to think thermal paper was all pretty much the same, but I’ve noticed some rolls print noticeably darker and sharper than others, even with the same printer.

Apparently, the coating and thermal sensitivity of the paper can make a pretty big difference.But printer speed, density settings, and a dirty printhead can cause similar issues too, so I guess it’s not always the paper.

Storage seems to matter as well, especially heat and humidity.

Just curious what everyone else has experienced. What’s the most common issue you get with thermal paper — light printing, fading, curling, or feeding problems?


r/printers 2h ago

Discussion Old HP laserjet 3020

2 Upvotes

There's an old HP 3020 my father found in storage, it's not functional kinda it turns on but the lcd is pretty faded can't read anything so I can't even understand what's wrong with it.

So well my question is what should I do with it?

We don't really need it so should I just scrap it? Or are the parts in it valuable? Please give some suggestions thanks.


r/printers 10h ago

Troubleshooting Would anyone know why the pages are smeared in black now? Lexmark MS431

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7 Upvotes

Toner was swapped out and now it does this, tried with old toner and still did the same thing, any ideas?


r/printers 19h ago

Discussion Lowkey, a great feature on the BP Series MFPs.

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27 Upvotes

Dedicated touchscreens and I don’t mix well. I always fat finger buttons and letters while typing. The retractable keyboard is an underhyped feature and I’m here for it. Makes typing much easier.


r/printers 5h ago

Discussion STREAKS ON CANON G4770

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2 Upvotes

Hi i've been fixing mg printer for a while I've done deep cleaning and cleaning in the settings of my printer while it became less more streaky it stil have some streaks when i print


r/printers 2h ago

Troubleshooting Brother DCP-T300 horizontally print over each other.

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1 Upvotes

It started after I replaced my encoder disk. Afterwards this was the output. Some areas of the print are cut/printed over. There are also white lines ehen printing with color. I tried cleaning, power cleaning and alignment. How can I fix this?


r/printers 2h ago

Other Does anyone know why my printer is printing fading words? Canon TS3522 PRINTER

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1 Upvotes

I’ve added more ink along with resetting and tried the deep cleaning cycle, any ideas or alternatives?


r/printers 4h ago

Troubleshooting Konica Minolta Bizhub C360i Lines

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1 Upvotes

Hi everyone, i have replaced the k developer as well as the black drum and the image transfer belt unit, what could be causing this. First demo page is when the paper is horizontal and second is when the paper is vertical. Please help


r/printers 9h ago

Troubleshooting Hi everyone, i need help with Hp inkjet printer

2 Upvotes

Today my inkjet plus 4100 (I know it’s not a superb printer) has been acting up and only spitting out blank pages when I try to print something, even diagnostics pages, I’ve already tried all the troubleshooting in the app, and cartridge has nearly full ink. I never had this problem before, is there any fix?


r/printers 6h ago

Discussion Thermal Printer as Visualizer?

1 Upvotes

Hello y'all! Hope that today was a good one!

I have a sort of outlandish question about thermal printers. I was inspired by Lana Arih's work on Kim Petras' album Detour, specifically the visualizers:

Visualizer:

https://www.youtube.com/watch?v=pr4N5abnfNc

Arih's Website:

https://www.lanarih.com/

I am curious how somebody would accomplish something like this and what sort of program or hacking takes place for this to be possible. Could this be combined with a live transcription? What sort of requirements would the printer itself need to meet for this to be possible? I am not at all versed in the printer sphere and any advice or a point in the right direction would be greatly appreciated!


r/printers 7h ago

Purchasing Family printer for homeschool and... all sorts of things

1 Upvotes

What would you like to accomplish?

I need a new printer for my family. We've had a Dell 1660w for (just checked my emails) 12 years that has been awesome. I've been buying cheap 3rd party toner for it and it's been doing everything we need. I've put up with its quirks and been happy. I think it's finally dying. I'm getting a message about the fuser failing to reach temperature. I'm sad, but I think it's finally time.

I need a color printer to print all the random stuff we have to print. My kids want a coloring page, my relative needs his resume printed, we're mailing envelopes for an event and want to print addresses on them, etc. We also homeschool, so we print quite a bit of school stuff. Oh, and I had one time where I needed to print some iron on transfers. I know you can't do that with laser, so we had to go somewhere else.

I've had a color laser printer for 12 years and I've loved it. I know everyone says to get a color laser printer (well, people really say to get B/W laser, but I need color), but... those tank printers seem cool. I've loved my Dell printer, but the color images have always looked a little washed out. I've printed Christmas letters with a collage of pictures on the back and they look... fine. I want them to pop a little more. If it looks good, I might even print some pictures of fancy glossy paper! Although I just looked at Snapfish, and it's probably better to just stick with a real photo printer.

I also read somewhere that inkjet printers end up with washed out colors if you use normal printer paper. It bleeds in through the fibers or something? More then likely I'm just going to keep getting giant boxes of reams of paper from Costco. Unless it's just as cheap to get inkjet paper somewhere else?

So ya, part of me wants to try inkjet to get more poppy colors. But maybe I'll get what I'm looking for with a printer that's not 12 years old and failing?

Are there any models you are currently looking at?

Costco has an Epson EcoTank ET-3958 I've been looking at. The brother Inkvestment seems fine. Maybe the Cannon tanks? Honestly, I don't really care that much.

Haven't done any looking at color laser, but I'm open to it.

Minimum Requirements:

  • Budget: <$500, but ideally $200-$250
  • Country: USA
  • Color or black and white: Color
  • Laser or ink printer: Either
  • New or used: Either, but I don't want to deal with busted stuff, so I'll pay more for used but for sure good.
  • Multi-function: I'd love a copier/scanner
  • Duplex Printing: Yes, that would be amazing.
  • Home or business: Home
  • Printing content: All The Things.
  • Printing frequency: At least weekly, but then sometimes we'll do hundreds of pages at a time.
  • Pages per minute: Don't really care so long as it's not horrible. Our 1660w was fine.
  • Page size: I definitely need to be able to feed envelopes in. But how cool would it be if I could print on 11x17! My kids could make cool book things. For a reasonable increase in price, up to 11x17. Otherwise 8.5x11 is fine.
  • Device printing from: PC and Android. I can setup a CUPS server if needed to bridge to the Android though.
  • Connection type: Ethernet would be great. I've had tons of wifi issues with my old printer.

Any other details:

Nah, I put it all in the top section. Thanks!


r/printers 10h ago

Troubleshooting Horizontal colored streaks - Brother Laser printer

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2 Upvotes

Hi ! I just bought a used Brother MCF L8900cdw for 120$ (cad). I'm a student, so that was quite a splurge for me.

Unfortunately, when i got home and tested it, I realized that there are big horizontal streaks on everything I print.

I tried cleaning the drums and the corona wires, but nothing changed. I don't see any scratch or anything weird on the drums.

When I clean the drums, the first printed page is fine, but the streaks come back after the second page.

The streaks are spaced by 94mm, which is the circumference of the drums, according to the manual.

Any ideas of what I could try?

I don't mind having to disassemble stuff. The drum unit and the toner cartridge are worth more than what I paid for the printer, so I'm really desperate 😩 The toner cartridges are full, so it would also seem like a big waste to replace them. :/


r/printers 11h ago

Troubleshooting Brand new HP Laserjet M209, refused to feed paper.

2 Upvotes

I have a brand new HP Laserjet M209, I got it like last month, I have printed a grand total of 3 pages on it, and it refuses to feed properly. I put a clean, squared up stack in it's paper tray, I have the sliders set, I have everything right. I try to print a 3 page document, and it runs but it won't grab the paper. I have to shove it in if it will take it (and it often doesn't) it won't print the entire page, instead getting cutoff. As far as I can tell, there's nothing wrong with it. I don't know if there's any error codes because it won't grab the paper to tell me, but it doesn't look or sound like something's wrong. It hasn't been out of the box long enough to need cleaning. How do I get this thing to feed properly?

Edit: Upon further inspection (taking off the bottom) the grey paper roller that I presume is there to feed the paper wasn't rolling. I am unsure if this was because it sensed there was no paper in there or what, but it might just not be functional


r/printers 7h ago

Troubleshooting Dell c3765 dnf MFP making weird noise

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1 Upvotes

Hello! My Dell printer started making this really weird grinding type noise when printing yesterday - and now pages are printing oddly. The fonts and colors are striped. All the consumable components are new (toner, fuser, and drums). There’s just the transfer unit / belt that I didn’t replace because it was working fine. Any thoughts on what’s generating this noise? TYIA!


r/printers 8h ago

Troubleshooting Need help identifying printing issues w/ Canon Pro gragh 300

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1 Upvotes

r/printers 13h ago

Troubleshooting Nelko label printer won't stop printing test pages

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2 Upvotes

Just got one of these Nelko label printers to replace my old printer for ebay labels and I successfully printed 1 label and now it just does this every time. Anybody else use one of these and have any idea how to get it to cooperate?


r/printers 11h ago

Troubleshooting Pulling my hair out trying to fix a HP Envy 4501

1 Upvotes

Cutting right to the chase, The printer appears to connect to the WiFi but doesn’t seem be able to connect or be “seen” (it doesn’t have bluetooth it connects to everything via internet) by computers or phones I’ve tried turning off and on the computer and printer, removing the printer from the print queue on the computer, resetting the WiFi settings on the printer, tried to download new drivers to install them but I can’t connect to the printer to install them. Does anybody have ideas or suggestions? Thanks !


r/printers 15h ago

Troubleshooting Epson L565 is almost fixed

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2 Upvotes

Now it has been a long time since I posted here but I did in fact fix the printing.

As you can see I printed a copy of my VERY VERY VERY VERY VERY cool and epic Samsung and there are only green horizontal lines left. How can I fix it?


r/printers 19h ago

Purchasing Printer Opinions

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3 Upvotes

Thank you in advance for the expertise.

I need a printer to do old maps, like the pics, clear enough to sell online.

The files I have are high detail, city and country names for example are clear, and I need to maintain that clarity in print.

90% of the prints will be at 16x24 or 24x 36. Until Im established it'll probably only be 30 prints per week. Roll media is fine. Budget is abt $1000-$2000.

Wifi is not critical, I can hardwire it. Weight and size is not a factor.

I understand $/ml but in the beginning trading a couple more dollars for ink to get a better quality printer is worth it. Can upgrade as time goes on.

(posted a similar question last month but didnt know what info to include, my bad)

Based on the above, what would yall buy...? Thanks!


r/printers 21h ago

Troubleshooting Xerox C7020 Noise and Banding

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5 Upvotes

My C7020DN sat unused for approx 5 months. For 3 weeks around Easter, mice had access to the lower paper tray. The gears are now making a very loud banging/grinding noise, and there’s banding on the colours spaced 52mm apart.

Xerox support want £749 ex vat to diagnose the issue (no repairs or handling fees). I’m hoping Reddit and perseverance can help me save it from a trip to the dump, because I’m self employed, use it for work, and can’t afford to replace it.

I’d be very grateful for help.

Banding images:
https://ibb.co/JMhCGYj


r/printers 18h ago

Troubleshooting Unable to find Win11 drivers for HP smart tank 7000!

2 Upvotes

I succeeded in adding the printer to my network - eventually - using the HP app on my phone. But on pc, Windows recognises it but can't find drivers. The HP app on pc just says "update Windows" (there are no outstanding updates), or contact HP Support. The HP site pushes one towards the app (no help) and I never even managed to get the chatbot to understand what I wanted.

So to all you wizards out there: Is there a non-HP site where I can find the drivers; and what files do I need?