r/SampleSize • u/FrameStudioReserch • 23m ago
Marketing [Marketing] How people manage online returns and refunds (18+, 2+ online returns in the past 12 months)
I’m conducting independent product-validation research for StudyFrameStudio about how people manage online returns and verify refunds.
I’m looking for adults who have returned at least two online purchases during the past 12 months. The questionnaire begins with your most recent real return and current behavior. A possible product concept appears only later.
Estimated completion time is about 15–18 minutes on a phone. The questionnaire does not request your name, email, address, order number, card number, retailer login, or other identifying information. Responses will be reviewed in aggregate to decide whether the proposed tool should be built. No product is currently available.
Survey: https://docs.google.com/forms/d/e/1FAIpQLSfSfT0vDcDP7udUOkwBHOPu7dqVKC7kczK0BZBwtLTxbqpMHw/viewform
Thank you for sharing your actual experience, including negative feedback or reasons you would not use the concept.