r/homesecurity • u/United_Chapter4097 • 14h ago
ADT Sales person said alarm will work w/o subscription, now they say it won't
ADT sales guy said I can get the alarm system installed but it needs a $50/month subscription for 2 years where it calls the police if someone breaks in.
I don't care about the police service but just wanted the alarm installed ASAP because I was nervous moving to a new house and wanted it on at night. I'm home all day anyways. He said after two years I can cancel the subscription and the alarm would still work just making noise if someone opens the door while its on.
Now I called to cancel the subscription since it's been 2 years and the account team says no the alarm won't work AT ALL if I don't have the subscription. Like, I can't turn it on and it won't make noise.
Wtf. I paid so much money for the alarm to be installed and then the subscription for two years assuming I can stop paying it at some point. So like thousands so far. They did lower the monthly fee to $25 but I still don't wanna pay for the service I don't want.
Does anyone have experience with this? Idk who's right - the sales person or the account manager. I feel so fucked over.