r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

888 Upvotes

r/techsupport 5h ago

Open | BSOD Need help computer dying

6 Upvotes

Games crash,web browser crash,whole computer crashes, apps won't load.

ERROR CODES and I have got more than just these listed.

MEMORY MANAGEMENT 0x1A

KERNAL MODE HEAP CORRUPTION

KERNAL SECURITY CHECK FAILURE 0x139

SYSTEM SERVICE EXEPTION 0x34b

PAGE FAULT NONPAGED AREA

CROTICAL PROCESS DIED

with the most common one being memory management

Now this is what I have done to try to fix. UNINSTALLED GRAPHICS DRIVERS AND WINDOWS UPDATES,NEW PSU my last one was 10 years old so I thought that could have been the problem,tried different ram,updated bios,forced gen4 in bios,disabled DOCP, and my GPU and CPU temps are both stable. 5800x3d 5070 on windows 11 please help me


r/techsupport 1h ago

Open | Networking How to change NAT type using VPN (or any other methods) for Nintendo Switch

Upvotes

Hi reddit! My boyfriend is away for college and the wifi he uses at the apartments on campus has a NAT type D which is restricting him from being able to play online games with me like mario kart 🙁. He has been trying to use ExpressVPN to change the NAT type from a video he saw but has not been successful. The part that mainly has not been successful is him not being able to connect his nintendo switch to his laptops hotspot (which has the VPN on it to help change the NAT type from strict to moderate). If anyone knows any other method of changing the NAT type so that we can game online with each other via nintendo switch, your input would be greatly appreciated! Thank you.


r/techsupport 2h ago

Open | Hardware What is that thing at the tip of a stylus pen?

2 Upvotes

I have an old tablet that came without a pen when I bought it. Lately, I've gotten interested in drawing and whenever I get the chance, I try to draw something on this tablet. But I can't make precise drawings with my finger. I made a pen with a cotton tip and aluminum foil, but for this pen to work, I constantly have to moisten the cotton at the tip, and after a while, the cotton falls apart as I moisten it, so it's not very reliable.

Before taking the easy way and buying a touchscreen pen, I'm curious if I can make a pen with materials I have at home. I guess the tip of commercially sold pens is made of soft silicone, but I'm not sure since I've never looked closely before. Has anyone made such a pen? What materials could work?


r/techsupport 6m ago

Open | Software help with equalizer apo

Upvotes

it works with my mic but when i have the setting on it leaks onto my audio, so my youtube or spotify will sound like they’re talking through the mic


r/techsupport 7m ago

Open | Software I diagnosed my Fortnite stutter with tracing tools: the game freezes itself doing internal memory cleanup for up to 2.6 seconds, I think it's not the GPU, the disk or my hardware

Upvotes

TL;DR: Frame freezes of 0.1–2.6 seconds during matches, mid-fight, while looting, at match start and on lobby return. I instrumented the game with PresentMon and a custom lightweight ETW trace. The game thread stalls executing its own code with heavy Windows memory-management work underneath (VM decommit + soft page faults). The GPU sits idle, nothing is read from disk, and the thread is never preempted — it owns a core the entire time. This looks like Unreal's Garbage Collection or an internal pool rebuild, and I'd love input from people who know UE internals.

The problem. For the last few months, Fortnite freezes for a split second or — at worst — for 2.6 full seconds at unpredictable moments. It happens everywhere: mid-fight, while looting, when a match starts, when I return to the lobby. My hardware is: Ryzen 5 7600X, RTX 4060 8GB, 32GB DDR5, 180Hz 1080p, game on NVMe, Performance Mode (DX11/ES31) with low textures. If you're not technical: think of it as the game's "cook" stopping to do a full inventory of the pantry instead of serving the next dish.

How I measured it. I treated it like a production incident instead of guessing. PresentMon recorded the timing of every single frame (86,224 frames across a lobby session and a full match). In parallel, a custom Windows ETW trace recorded what the CPU was doing per thread, every context switch, every wait, every disk read and every driver interrupt — for about four minutes during a real match. I validated the tracing overhead first with an A/B test: average frametime went from 8.37ms to 8.41ms with tracing on, so the data describes the real game, not the observer. A first attempt with the default Windows profiles produced 37GB and visibly degraded the game, so I built a profile that's roughly 1/40th of that.

What the worst freeze (2596ms) looks like inside. The frame that stuttered reported CPUBusy 2595ms and GPUBusy 7.7ms — the GPU did almost nothing and waited for the CPU. The game thread first spent ~0.7s in rapid wait/wake cycles (hundreds of sync-object waits per second), then ran continuously for 1.6 seconds without being interrupted once. During that run, its time inside Windows' memory manager exploded: kernel functions like KiPageFault and MiDecommitAddToList (which releases physical memory back) dominate the samples, versus nearly zero in normal gameplay. Meanwhile the RHI and render threads dropped to almost nothing — everything in the game waits behind the game thread. Disk activity during the whole stall: 13 hard faults, 1.6ms of I/O total, so nothing was being streamed.

The phase I cross-referenced every stutter I felt with the trace. In the traced match the biggest hits landed on match start and looting, but fights are affected too, same symptom, same feeling, different session. What matters is that every freeze I could cross-reference maps to the same anomaly on the same thread, so I'm treating this as one mechanism, not several.

What it is NOT; each ruled out by data: the GPU and its driver (7ms of work in a 2.6s frame), disk streaming (no reads), scheduler contention (the thread was never preempted), DPC storms, RAM pressure (no hard-fault spikes, 32GB installed). EasyAntiCheat appears in the samples but accounts for about 2%.

My read: this is Unreal Engine's Garbage Collection or an internal memory pool rebuild — a batch of objects gets destroyed, memory gets decommitted, then soft page faults refill it. It started after a recent Fortnite update, which is why I don't believe it's my hardware: failing RAM or a sick CPU don't produce clean, repeatable 2-second stalls, they produce crashes.

Questions:

UE devs: does kernel KiPageFault + MiDecommitAddToList under a sustained, unsymbolized game-thread stall match the GC-purge signature? What else produces exactly this?

Anyone else on high-end hardware getting 1–3s freezes specifically on match start, looting, mid fight or anything else ?

Did anything change in Fortnite's GC or streaming behavior in recent seasons?

I have the full trace data, the custom WPR profile and the analysis scripts, happy to share details. I haven't touched a single config file, and I'm not expecting a reinstall to change code behavior — but if you have a fix that survives measurement, I'm all ears.


r/techsupport 13m ago

Open | Software Taskbar Icons showing Blank White Icons (Ghost Icon) in Windows 11

Upvotes

I cannot fix this issue! I tried all suggestions found on the Internet, but nothing worked.

What I have understood is that the possible causes are the following:

- Icon Cache Database Corruption

- Broken Windows Explorer Shell Links

I tried in many ways, like :

taskkill /f /im explorer.exe
del /f /q /a "%userprofile%\\AppData\\Local\\IconCache.db"
cd /d "%userprofile%\\AppData\\Local\\Microsoft\\Windows\\Explorer"
del /f /q /a iconcache\*.db
del /f /q /a thumbcache\*.db
reg delete "HKCU\\Software\\Microsoft\\Windows\\CurrentVersion\\Explorer\\Taskband" /v Favorites /f \>nul 2\>&1
start explorer.exe

Or commands like these:

sfc /scannow
dism /online /cleanup-image /restorehealth

But nothing changed :-(

Some taskbar icons always continue to appear as blank White Icons.

Can anyone help me solve this problem?

Many thanks

Kind regards

Fabio


r/techsupport 4h ago

Open | Hardware super silly computer stuck in a power on power off cycle. I have a major project due in a week. Any fixes?

2 Upvotes

PC is absolutely shitting itself for some reason. Last night it was working just fine but now today it is cooked, HDMI wasn’t working and after restarting its in a stop start cycle. 10 - 45 seconds itll try and boot up, rhen itll power off, and try again 5 seconds later. Rinse Repeat.

I am trying the removing everything until i figure out the problem method now , but I have an incredibly urgent project due next week for university.
Is this the type of problem that can be fixed within a few hours or am i looking ar having to buy replacement parts?


r/techsupport 17m ago

Open | Windows Black screen

Upvotes

Lenovo laptop windows 11 it has a black screen and ive tried all the tips ive seen online like win+shift+ctrl+b etc the lenovo laptop doesn't even show lenovo logo its just a black screen please help (sorry for bad english im having esl classes to improve it)


r/techsupport 17m ago

Open | Hardware Struggle with TP-Link AC1300

Upvotes

Hi all!! I got the Archer T3U Nano two days ago and it keeps switching from picking up wifi and hotspots to picking up absolutely nothing

I have installed and reinstalled drivers, started my computer, messed about in device manager, etc

Im really, really lost on whay i should do; because it, again, literally works fine, it has worked fine, for hours, and now its decided it had enough.

This is the second time its occurred and im at my wits end, please help me

my device is:

12th Gen Intel[R] Core[tm] i5-12400F [2.60 GHz]

16 GBs of RAM

NVIDIA GeForxe RTX 3060 [12 GB]

Thank you!! [im sorry if this has the wrong flair, got no idea what to put it under


r/techsupport 26m ago

Open | Hardware CS22U 2 port USB KVM Switch doesn’t change screen

Upvotes

In my work office, I use a KVM switch to change between 2 PCs with just one monitor. For some reason, when I press the physical switch, the screen doesn’t change to the second PC and still shows the main PC but the keyboard and mouse stopped working and the mouse disappeared. I assume this means the mouse and keyboard are now connected to the second PC? I can see the light on the small hub switch to other PC when I press the button but it just wouldn’t display the screen from the second PC. I tried to restart everything but nothing seems to work.


r/techsupport 53m ago

Open | Hardware Critical power telemetry failure / red LED on ROG Astral RTX 5080 OC – Faulty PCB sensing chip?

Upvotes

Hey everyone,

I’m looking to see if anyone else has run into this or if an ASUS rep here can help guide my RMA process. My ROG Astral RTX 5080 has developed a critical hardware fault in its power telemetry/management circuit.

Symptoms:

  • Physical Alert LED: As soon as the PC powers on, the red over-amperage warning LED on the PCB flashes continuously.
  • ASUS GPU Tweak III: With "Power Detect" enabled, the 12V-2x6 connector monitoring shows completely bogus, hard-locked readings identical across all 6 pins (stuck at 4A, 10.60A, then 14.60A, then 24.64A...) This seems completely random and all pin have the exact same value.
  • System stability : the card is performing perfectly well, good temperature, max 340W readings, excellent performance in stress test and gaming.

Troubleshooting / Cross-Testing (Eliminating External Causes): Tested across two totally separate PC builds (different PSU/MOBO/CPU AND CASE) with the exact same behavior every time:

  • Tested with 2 high-end PSUs: Corsair RM850x and Thermaltake Toughpower 1650W.
  • Tested with 4 different 12V-2x6 power cables/adapters (all fully seated with a clear click).

It seems clear that the power sensing/monitoring chip on the PCB is defective. Without functioning current monitoring, this feels like a potential safety risk on top of making the PC unusable.

Has anyone seen this specific error code/pattern before?
GPU was purchased on amazon and still under european warranty so I was considering a potential swap with a new unit instead of potential full RMA process...

Thanks!


r/techsupport 55m ago

Open | Windows Mouse pointer freezes but mouse still works?

Upvotes

So here and there, my mouse pointer will freeze for about a second and a half, and during that time, if I still move my mouse, any movements I make will still be applied after it unfreezes, so clearly the mouse itself is still working.
Iirc, it almost always happens while playing games, but happens in every game. Could it be a ram issue? I think either my ram or ssd has a low speed. Not sure if that impacts anything.


r/techsupport 58m ago

Open | Phone Dead phone

Upvotes

My old phone(android) has been sitting in my desk for a few months. I put it on charge for 30-40 minutes and then held the volume and power button down for 15-30 seconds. After I do that, the phone vibrates but the screen doesn't turn on? Do I need to hold the buttons down longer or what?


r/techsupport 1h ago

Open | Software How to save a game onto the cloud on PS5

Upvotes

(Sorry for my bad english & possible lack of correct terms)

My dad's crazy girlfriend wants to sell my PS5 and my dad promised he'd buy me a new one someday again. I've played Red dead redemption 2 like halfway through, I own the game and I want to keep the savefile safe so that I can transport it to the next PS5 that I get.

I know that I have to have PS+ subscription in order to save it to the cloud, but I want to know what will happen to the savefile if I don't keep my PS+ subscription active for the entire time before I get the new console. When I get the new console, can I just renew the subscription and it'll be there? I have no idea how long until I get the new console.


r/techsupport 1h ago

Open | Windows Notifications aren't redirecting me to apps

Upvotes

Whenever I get a notification, from discord for example. Clicking on it isn't sending me to the message, let alone discord itself. This has been happening for over a month now and it started randomly at some point and I haven't been able to find a solution yet.

Win11Pro
AMD Ryzen 5 5600 6-Core Processor
16 gb RAM
25H2
26200.9168
Please help me this is very annoying ;w;


r/techsupport 1h ago

Open | Hardware TPM 2.0 module not found, need help. Windows and bios does not see

Upvotes

Hello, I recently installed TPM 2.0 module on my moderboard. But when i disable ftpm and enable TPM 2.0, save and exit bios, it doesn't appear it windows. And when i go back to bios it says 'no security device found'. I tried everything, updated bios and every other step you could think of. Ftpm works fine but physical tpm does not. Tried power completely off, psu off, tpm removed and then installed it back on. It detects tpm at first, but when I disable ftpm and enable tpm 2.0 and save it, nothing happens.

Can anyone help please.

AM5 ryzen 7600x, msi mag b650 tomahawk wifi. Rx 7800 xt


r/techsupport 4h ago

Open | Software Onedrive storage space bug

2 Upvotes

Hey everyone, has anyone else experienced an issue with their OneDrive storage quota recently?

I’m on an active Microsoft 365 E5 Developer subscription, which was configured for 5TB. Out of nowhere, OneDrive is reporting that I only have 10GB of storage remaining, even though the E5 license is still active and assigned to my account.

Is this a known bug, or has Microsoft pushed a recent change to developer tenant limits? Any help or insight would be appreciated!


r/techsupport 1h ago

Open | Hardware Dead SSD?

Upvotes

So this morning as I was just browsing google on my mini PC, my screen suddenly froze. The mouse didn't move, nothing. I decided to restart the PC, it booted me into the BIOS. After trying to exit, I couldn't, because there was no boot device detected.

I had the factory M.2 SSD as my main Disk and boot device. I tried the SSD in my gaming PC where it didn't give any sign of life. No detection in BIOS, no detection in Windows.

Google said I should try to keep it powered for about an hour to do some "power cycle", so I did and after the restart it was supposed to show up in device manager, it sadly didn't.

I don't care much about the drive itself, but I had some really important files saved on there, which I stupidly didn't back up with the assumption that "M.2 SSDs never fail".

Is there any way I can get my data off of the SSD without paying huge sums for these laboratory recoveries? Or is my data completely lost, as well as the drive?

For quick clarification the mini PC was mounted on the back of my monitor, never moved it an inch so I don't think any movement would've caused this.


r/techsupport 1h ago

Open | Hardware PC on a stop start cycle and wont boot, constantly resetting its power. Changed out the PSU, unplugged everything except motherboard and CPU, nothing.

Upvotes

Made a post a few hours ago about the same problem so this is more of a update but still i need advice. I changed my PSU from a 500W to a 650W, i have unplugged and plugged everything back in, and still it isnt working. Same problem as before, itll boot for a few seconds then itll die, before a few seconds later rebooting.
Any ideas on how to fix it? I have a project to be done soon and its stressing me out


r/techsupport 8h ago

Open | Networking Message from service provider regarding cpe management service

5 Upvotes

I received this message from my internet service provider and have no idea what im looking for or what im supposed to do to troubleshoot this.

We would like to let you know that a device connected to your internet is showing signs of an exploitable vulnerability.

Threat description:

"This host is most likely running a publicly accessible CPE Wan Management service (CWMP), which can be abused by a third party."

Unfortunately, we cannot identify the problem device. To help resolve the issue, we recommend running a malware scan on any computer, phone, tablet, sensor, or any other device connected to your WiFi at home.

We also suggest completing the following:

Running an anti-virus program to remove any malware

Speaking to a third-party device repair technician

For the protection of your device and personal information, it is important to ensure your network is secure and that only authorized users have access to your network.

Checking on my router i dont have access to turn this off. It says to run malware checks on my devices. Its possible my daughter put something on her laptop. This ones new to me i have no idea what im looking for or where to start. I cut and pasted the relevant portions of the email, other text was about their policies on network security and my personal identifying information.


r/techsupport 4h ago

Open | Data Recovery Restoring dead phone's internal data to replacement phone

2 Upvotes

TLDR: Jumped into a jacuzzi with phone in pocket (Galaxy S21) for 45 mins, sim card still works, got a replacement phone, old phone cannot be used or turned on to transfer the pics and vid files. Phone repair shop took a look at it and said there's not much chance to fix the phone. Are there are options for restoring the data like Samsung account?

One drive didn't seem to work, neither did Samsung Cloud or Gallery. Am I screwed?


r/techsupport 1h ago

Open | Software Stuttering in Games when moving my mouse diagonally

Upvotes

So I recently have gotten this issue as when I move my mouse diagonally in a game it stutters, moving my mouse straight on x and y axis its smooth though, Things I have tried,

  1. re-installing my graphics drivers both using DDU to completely remove the drivers to then install
  2. Using my integrated graphics instead of my main video card
  3. Using a different monitor - yields the same result
  4. Re-installing AMD chipset drivers
  5. Tried running an SFC scan in command prompt to no avail
  6. Using different USB ports on my PC
  7. Updating my BIOS
  8. Using device manager to update/re-install USB Drivers
  9. Refreshing the display by using ctrl+win+shift+B
  10. Turning off fullscreen optimizations in the selected games
  11. Turning on and off hardware accelerated scheduling
  12. Using different peripherals

The only thing that seems to fix it is re-installing windows entirely, I have done this about 12 times in the past week. I have also tried making windows NOT install drivers as soon as i had reinstalled windows but as soon as i reboot my pc the issue comes back games just stutter when i move my mouse diagonally again, thing to note, i used an overlay to track and see if my frame pacing was bouncing during the stuttering but it is not at all its as flat as can be, I'm genuinely so confused as to what it could be, I have tried also turning off any sort of overlays that could be conflicting with my mouse/game, using both my graphics card and integrated graphics for output also switching monitors tells me it isn't a display issue as such however I'm still stumped as to what it could be, absolutely any help would be much appreciated, thanks

System Specs:

CPU - 5800X3D

2 x 8GB RAM - Crucial ballistix 3000mhz

GPU - Palit RTX 3080 10GB

MOBO - MAG A520M Vector Wifi (MS-7D14) BIOS ver A.L3

PSU - Corsair TX650M


r/techsupport 1h ago

Open | Windows Every video is getting out of sync

Upvotes

I first had this issue with VLC, but youtube started doing it a few weeks ago and I’m starting to have enough. Whatever is playing, after a minute or two, audio keeps getting ahead of the video. After pausing and resuming, it goes back to normal, then it starts again. I’ve tried every setting in vlc, but now that youtube also does it, I’m starting to suspect that my system is to blame. It’s an Acer laptop, Ryzen 5 5500U with an Nvidia Geforce GTX 1650 and 16 gigs of DDR4 RAM. Also a 2TB 970 EVO Plus SSD.


r/techsupport 1h ago

Open | Software Whenever I try to open Roblox on old desktop it shows the message "The procedure entry point CreateFile2 could not be located in the dynamic link library KERNEL32.dll."

Upvotes

This desktop is very old and it used to belong to my mum's former boss that she used for her company's work or something. Then she gave it to my mum, and then mum gave it to me. I actually tried downloading & opening it two three years ago and it still wouldn't work.

I suppose the former boss did something to cause this since my mum has no idea how to fix it. The desktop has no problem with downloading a VPN, & I downloaded Roblox on it multiple times but it just cannot be opened. Idk if it would have the same problem with other newly downloaded apps since I haven't tried. Any ideas?