This happened when I was in on one of the toy stores I worked back in the day. This one in particular was a really nice place, the manager was a great guy, and all the coworkers were nice people (it was a small store).

There were shifts in which we barely had anything to do (since being a toy store, people don't go in unless it's a birthday or Christmas), and in those moments my manager would tell me about all the adventures he had lived. It was great.
All of that is to say that my manager was a really friendly guy, always there to help, and he very rarely got angry.

And then there was that one time.

It had been a rather busy day, and we were both tired. We were getting ready to close the store, and usually, if someone came by while we were closing, my manager would ask me to help them, see if we could squeeze one sale more for the day. But that night was different.

A woman came in while my manager was counting the money, 2 minutes before closing the door, and I said hello to her so he wouldn't get distracted. The woman asked if we were closed, I told her "yes". Then she said she just wanted to check on some toy cars (scalextric ones). I looked at my manager and he nodded 'yes'.

She spent five minutes checking the cars, and I closed the door in the meantime. My manager had finished counting, and the woman asked a few things. My manager answered her, reminding her that the cash register was closed, an if she wanted to buy something, she would have to come back the next day. I could sense he was a bit tense, so I decided to step back and let him deal with the situation (as per policy we couldn't deny service. It was a stupid policy, yes).

The woman kept looking, now 10 minutes past closing time, and we were both there, with the lights off, waiting for her. She then started to ask something, and to this day I still remember the commanding voice my manager used as he said:

"Zef, grab your things"

I'll never forget how the woman took a step back, apologized and left the store so quickly you would think the devil was behind her.

As soon as she left, my manager sighed, and said "the nerve of some people, right?"

We left the store shortly after, laughing at the whole situation.

To this day, he's still one of the best managers I've ever had in any place I've worked in.

I run a hydraulic shop and we have a small retail area as well. We’re open M-F, 8am-5pm. Heard the door chime the other day and walked into the retail area to greet and a guy smiles at me and enthusiastically says, “wow you’re actually open!” We’ve been “open” for over two years, so I say, “what do you mean?” He tells me he’s stopped by 4 times now and we’re always closed. I seriously laughed out loud, thinking he was joking, but could see he wasn’t by the look on his face, so I pointed past him to the door that he walked through and said, “brother, why you showing up here more than one time when we are closed, our hours are right there on the door. There’s also a listing on the Internet. So what can I do for you?” He didn’t even respond to that, just told me what he was looking for, I helped him and he was on his way. But as he was leaving, he stopped by the door, pointed at the hours posted and said, “so these are the times you are open?” I again giggled and said, “yes, brother, it’s pretty standard for retail locations to post hours of operation on the door.” He nodded and walked out.

Super old story but fits in here. Used to work in a store that sells everything for a dollar. Was doing my usual rounds around the store putting things back where they belong when I noticed a bag in our soda fridge. Upon closer inspection it was literal raw chicken from the grocery store over. The lady who put it there came to claim her meat as we were taking it out of the fridge, angry we were about to throw it out. She said she wanted to keep it cold while she was shopping. She didn’t understand why that was a problem.

That same day, had someone testing out our hairbrushes and simply putting them back when she was done brushing her hair. WHY PEOPLE, why would you think that’s okay?!?!?!

Absolute absurdity. 👍🏼

I work as a team lead at a local jewellery store.

It was 8:50pm and the store closes at 8:55pm. And employees have to leave by 9:10pm.
(We used to stay until 9:30pm, but since robberies have been running rampant in my city, head office made us close and go home a little bit earlier.)

There were only two of us closing tonight - one associate and me. My co-worker was busy wiping down the glass counters. And I got started on counting my deposit for the night.

Two older ‘well-dressed’ ladies came in at around 8:52. With my co-worker cleaning and me focused on balancing my deposit, we didn’t notice them walk into the store.

One of the ladies comes up to me and loudly asks ‘DO YOU GUYS NOT SAY HI TO CUSTOMERS???’.

My tired ass replied ‘No. We’re busy.’

She got upset and left the store.

Welp, I guess I’m getting a write up tomorrow. 😂😂😂😭

Just needed to vent about this, made a stupid mistake with a customer.

I work at a party shop where we sell things for special occasions. A customer wanted things for an anniversary, including two number 5 balloons, which they changed their minds on. So I voided them and put them aside, no big deal.

Later another customer, who was lovely, needed some things for someone's 75th birthday. We had a nice chat about it and I helped them find everything they needed. They also wanted a 7 and a 5 balloon. I removed the 7 from the packaging, but they stopped me and informed me they were inflating them themselves later on, so I put it back in and handed them to the customer.

After they left I realised I'd put the 7 in the wrong packaging, and handed them one of the ones I'd put to the side from earlier, meaning I'd handed them two 5 balloons, one of which is in the 7 packaging, so they wont realise the error until they go to inflate them. I felt awful, went to find them but they'd vanished into thin air.

Told my manager and he wasn't bothered, things happen, but I feel terrible. They're going to go inflate them and realise they have the wrong balloons. They also said they'd fill out a customer service survey very positively for me after the interaction, but I now anticipate it won't be as kind as I expected now, and rightly so! Worked here for 14 years and NEVER made a mistake like this. Fuming with myself! Have no idea how this even happened!

Rant over!

TLDR; gave the customer the wrong balloons for a 75th birthday. Feel terrible!

I work at small grocery store during the summer and have worked there for a few years with the usual truck crew, so I help everyone all over the store load and unload U-Boats for their respective aisles. Anyways me and another coworker are working down the juice and chip aisle about midday and coworker tells me he’s taking his 30-minute lunch and leaves me alone with the stock.

I go on autopilot and stock the shelves as I always have and an older gentleman walks over without a carts and ask if I can assist him. Placing the box down I smile and ask what I can help him with, he looks around and says “Do you know where your white water is?”

Now there have been some strange names I’ve learned over the years like potato straws and pickle candy, but never had I heard white water. My thinking process is he is down the juice aisles looking for a white liquid that his grandkids probably want. So I’m thinking and thinking and ask “Are you looking for white Gatorade or this white Hawaiian Punch?” He looks refocuses on me and says “No it’s… you know… white water… drink it everyday”

Right at this time coworker walks around corner back from lunch and I ask him same question, completely stumped he also asks the old man Gatorade or possibly a new energy drink. At this point the customer is getting slightly agitated, “You boys know what I’m talking about.” I ask him what other food items can go with white water to which he says “It goes great with bread and icing”

Thinking, short-circuiting, then saying “…do you mean milk sir?”

“YES, that’s it forgot what it was called,” me and my coworker look at each other in bewilderment and tell him it’s on the other side of the store in the fridges… how do you forget the name of milk and come up with white water?! Other strange things have come from other customers but this is by far the most funniest interaction I think back to.

I work part time at a small store and this older guy bought a few things this morning. Nothing unusual. A couple hours later I was behind the counter playing Big Roller on my phone when he comes back in, walks straight up to me and puts two dimes on the counter. I thought he wanted to buy something else. He tells me I gave him too much change earlier. Four nickels, I laughed and told him he seriously didnt need to drive back for that but he said he noticed it when he got home and it would bother him all day if he kept it.

Then he just left. I stood there looking at the two dimes like an idiot for a second. Ive had people scream at me over coupons worth less than that. This guy spent gas money to return 20 cents that nobody even knew was missing.

To make a long story short, I was serving up a customer and had to point out that they needed one more item for the discount to apply for their purchase. They then showed me a sign that had slipped and revealed a previous sign that was a clear misprint behind it (the sign that had slipped was still visibly hanging onto the other) and started to complain that we had the honour the sign despite our best efforts to apologise for the error of the sign and explanations that we physically couldn’t give out the discount if the rules weren’t followed.
They continue to complain that it’s not right and that the store was trying to cheat them out of money despite the fact that there were literally 10 other signs with the same promotion in the immediate area.

I dont know maybe I’m just being judgemental but Christ. Now they’re making complaints and ‘reporting’ me because of the incident

Just found this sub. Worked in retail mgt throughout the 90s pique of outlet shopping, so I have about 100 stories, but this my favorite.

I was managing an outlet shop for a popular watch retailer. The company had a 2-year warranty on all watches but the watch had to be mailed in for repairs, we provided a prepaid envelope. A woman came in with a few watches that weren’t working and I explained the policy to her, but she wasn’t having it. After a few minutes of her trying to get a different solution out of me she said I guess they’re junk and left them on the counter and ordered me to throw them away as she left in a huff. I obliged.

A few minutes later she walks back in, having obviously realized how foolish she was. Her demeanor had changed and she kindly asked me if she could have the watches and the envelopes to mail them in. I smiled and said sure. I handed her the envelopes and lifted the trash to the counter. She looked at me perplexed. I said, you asked me to throw them away. I did. I’m not digging in the trash for you. They’re in there if you want them. She scowled at me but clearly knew she created this situation with her ignorance. She started digging through the trash to retrieve her watches and I walked away to help another customer.

I'm working self checkout, in a busy warehouse store. We can only take card payments there. If you want to pay with cash, it has to be at the regular tills. Sometimes we will help people out at the desk, if it's not so busy and their card payment wouldn't work or forgot they wanted to pay with a rebate check.

A lady comes up to the front of the line for self checkout and tells me she only has cash. I told her we can't take cash payments here and directed her to a till. She says It's ok I'll just scan my stuff and then you guys can help me at the desk. I'm thinking good luck with that, knowing I'm off in a few minutes.

At the perfect time, somebody's till tape runs out and I have to replace it. I'm busy doing that for a few minutes, meanwhile I don't dare make eye contact with her. I quickly helped another person, and then clocked out. She was stuck with my co-worker who's not paying attention at all.

By the time I got my stuff and was headed out, she was still waiting at the desk. The desk was absolutely swamped with people. She would have been on her way out already if she had just listened.

I once let a woman come into the store 45 minutes before we opened to make a purchase. It was a Sunday, so opening was an hour later than usual, which she had missed, and this kinda messed with her travelling plans. Decided to be nice and let her in to make her purchase anyway. Thankfully she knew exactly what she wanted and was in and out in just a few minutes, but I told her I was making an exception and that I wasn't actually allowed to do this.

Later that month she returned an hour before we opened. Manager told her we're still closed. She pointed past him at me and went, "but HE let me do it two weeks ago!"

You give some people an inch they take a mile.

Welcome to /r/TalesFromRetail's Express Lane - your quick stop for short tales, pithy observations and general retail chat about how things are going with your store, your customers and yourselves.

Please follow the rules regarding anonymity and derogatory speech. NO BUSINESS NAMES

(All comments will be sorted by "new")

After my last story, I figured I’d tell another one :)

I was scheduled 1:00–10:00 in the cash office one night and figured I’d have plenty of time to get my closing work done. That didn’t happen. From around 5:00 p.m. until almost 9:20 I was stuck on cash because we were so busy. I finally got relieved and thought I can finally get caught up.

But no of course not because, right before closing, another rush of customers came through with hundreds of dollars in food vouchers. I got pulled right back onto a register from about 9:30 until we closed at 10, and even after that. By the time I finally got into the office, it was already around 10:10, and I hadn’t done any of my cash pickups yet. The biggest problem was the food vouchers. They can’t just be left until the next morning because the day’s close won’t close if they’re still in the register’s or the office in the system. I had to go to every register that had vouchers, match them to the receipt, pick them up from the registers (in the system), collect every voucher, and then bring them upstairs to the office to deposit them before the day could be good and close out. On top of that, I still had to do all of my regular cash pickups because mostly every cash was well over the cash limit.

Since we’re not allowed to do the cash drop alone, the MOD had to stay with me the whole time. I honestly felt bad because they probably thought he’d be leaving around 10 too, but instead we were both there until about 11 getting everything finished.

Everything did eventually work out in the end, but every time I thought I was finally going to start my actual closing work, something else came up. It was honestly the most painful shift of my entire life and I genuinely hope it never happens again because not to mention, the people with the food vouchers are always like 90% of the time the rudest people on the planet.

I work in the cash office at a grocery store, and I’ve only been doing it for about a year and a half, but this is still the weirdest issue I’ve run into.

Around 8:30 one night, I got a call from my coworker who was closing that night. She was doing the daily settlement on our standalone Garden Centre pin pad and realized the pin pad totals were almost $1,000 higher than what we had recorded in the system. It wasn’t only one tender, the Debit, Visa, MasterCard, and Amex were all over, each by around $200 to $400, adding up to roughly $920.

I only live about five minutes away, so I walked back to the store. I ended up being there from about 8:45 until almost 10:00 trying to figure out what happened. The first thing I ruled out was that it couldn’t have been from last week. I had worked that weekend, and I was the one who did the weekly settlement on Sunday. Everything balanced, the settlement went we , and all the Garden Centre totals reset back to zero for the new week. There was no way almost $1,000 had somehow carried over.

After that, I went through every standalone pin pad receipt we had for the week and compared every single one against the electronic journal on our server, which took literally 1.5 hours. I couldn’t find anything, every receipt matched. No duplicate transactions, no missing transactions (that I could find at least), nothing that explained why every EFT was over.

Around 9:00 I called my manager hoping she’d know what to do. She was at a graduation party and had been drinking, so there wasn’t much she could do over the phone. After we’d spent almost two hours trying to figure it out, she told us to use a temporary workaround so we could get the office closed for the night, and we’d straighten everything out properly the next morning.

Everything ended up getting sorted out the next day, but it’s still one of those things that comes into my head every now and then because I never actually got an answer. I still don’t know how every single EFT tender ended up being over and totaling up t almost $1,000, or what actually caused it. Out of everything I’ve dealt with in the cash office, this is probably the one thing that still doesn’t make sense to me, and It's unfortunate that I'll never get a real answer for it, 😔

For context, I worked at a home improvement store a few years ago and one of my favorite memories was a customer who was told that we would meet him at the front of the store to bring his items out since they were heavy. All of a sudden I see this pickup truck try to drive through the sliding electronic doors but he can’t fit his truck quite through all of the way because it’s too narrow. When asked why he decided to do this, he said he thought that meant he should drive his truck up to the registers. I wish I was making this up lol.

Apparently this is a common occurance according to my managers since there used to be a lumber yard type of drive-thru.

So I work in retail (Duh XD), and for those like me, there is nothing more annoying than a thief coming into your store and stealing a lot of items without being noticed before it's too late. Except for maybe annoying customers, but to each their own. But last night was a once-in-a-lifetime experience for me in the past 3 years I've been working retail.

It all began when a shoplifter came into my store and began to steal a bunch of items, starting with some fragrances. I know that because he ripped the tamper tag on it near me, but I wasn't able to see it in time. I did, however, keep him in mind after seeing him walk around without items and continuously grabbing more.

When he eventually left when I wasn't looking, I asked my colleague in the front, who said he didn't see the guy pay for anything, and after reviewing the cameras, I saw him crystal clear as day stealing by shoving items into his bags and clothing. Unfortunately, when I did see it on the cameras, several minutes had passed, so no doubt he should have been long gone.

Which sucks because from what I saw he grabbed a lot and having a blatant thief on your shift when you're the MOD is never fun because then you've got to explain to your boss why neither you nor your co-worker caught or noticed the guy. But I still called the non-emergency police line because I needed a police report for the report I had to make for LP.

But then, by the grace of GOD, while I was in the middle of finding out what he stole, this guy got a little greedy. And how so? HE CAME BACK FOR MORE! I kid you not, he thought he could steal from us once and come back about 30-40 min later and steal from us again! The moment I spotted him walking back into the store, my eyes lit up!

I ran into our stockroom and called 911 immediately and explained the situation, causing them to send officers faster, and thankfully they did because soon after the guy dipped again, they showed up and managed to grab the guy since he was on foot. I got every single item he stole back, amounting to nearly $200, and got him arrested, as my boss wanted to press charges.

What was surprising was the fact that my store wasn't the only one he stole from because he had several items that were not in my store's system and were locked up in a way he could not get to them. Overall, I was dying laughing and celebrating that the guy got greedy because it meant I got all the stuff back and he would get in trouble. My boss was pretty happy too lol.

I work in a shop that mainly sells materials for woodworking. Most of our customers come in to buy timber, finishes, oils, repair products and bits for DIY or professional projects. We also have a small display of handmade items made by local hobbyists—things like bowls, spoons, ornaments and other small wooden gifts.

It had been a painfully quiet day, so when an elderly lady (I’d guess somewhere in her 80s) walked in, I was more than happy to help.

She looked around for a minute before asking,
“Do you sell walking sticks?”

I assumed she meant hiking poles, because we do stock those, so I replied,
“If you mean hiking sticks, yes, we do.”

She shook her head.
“Oh no, I mean a proper handmade wooden walking stick.”

I apologised and explained that unfortunately we don’t sell those.

She looked genuinely baffled.
“But why not? That’s so silly. People would buy them. Surely you have them somewhere.”

I politely explained again that we simply don’t stock them.

Internally I was thinking, Our customer base is mostly people coming in for woodworking supplies. Handmade walking sticks aren’t exactly something we’ve ever had people asking for.

Trying to be helpful, I added,
“If you happened to know someone who works with wood, you could always choose a suitable piece here and have one made.”

She looked at me as if I’d suggested she build a rocket.

“Why would I know someone who makes walking sticks? I don’t know anyone who does that.”

Fair enough.
She then noticed our shelf of locally made wooden gifts.

“But you have local makers. Why don’t they make walking sticks? They’re missing a trick.”

I explained that the people who supply those items do it as a hobby in their spare time and mostly make smaller things like bowls, spoons, ornaments and decorative pieces.
That still wasn’t enough.

“Well, do you have one of their business cards?”

“I’m afraid not,” I replied. “They’re not businesses, just local people who enjoy making things. They bring us items whenever they have something finished.”

“So give me one of their phone numbers then. I’ll have a word with them.”

I had to explain that I couldn’t hand out someone’s personal contact details.
She let out an audible scoff.

“Well then, do you know anywhere that does sell walking sticks?”

I suggested trying online or perhaps another local shop that specialises in mobility products or country goods.

She looked thoroughly unimpressed.
“Well, this is all very stupid.”

She wandered around for another minute or two before heading for the door.
Just before she left, she stopped, shrugged at me and declared,
“Well, young lady, you’ve lost a customer today.”

As politely as I could, I wished her a good day.

The thing is, I genuinely don’t know what else I could have done. I answered every question, offered alternatives, explained why we didn’t stock what she wanted, protected other people’s privacy when she asked for their personal numbers, and even suggested where she might have better luck.
Sometimes in retail, people seem convinced that if they argue long enough, an item will magically appear in the stockroom.
Sadly, that’s not quite how it works.

Hi, I haven't posted in a while here, I am not the best at explaining but I will try and tell what happened to me a few days ago.

I alongside some partners run a used video game store. Like other stores of my type we do the buy sell trade aspect that brings product, however some people cling on to the "buy" and "trade" aspect kinda hard.

This "customer" has come before, but I will only focus on what happened with this situation specifically). He called asking if we got any new PS4 games. I told him we have gotten new ones but since I was dealing with online business and we get new stuff in all the time I am not sure specifically what is new but I asked him what he was looking for. I can't remember which game he asked for but I remember we didn't. He asked me to literally go through our entire PS4 stock and I told him I have other customers in the store and I can't and he began calling me a liar on the phone saying he knows I am not busy and he is a store owner too and begins telling me that from store owner to store owner I am unprofessional. I don't know how he thinks he "knew" I wasn't busy, that was strange but he then said he will check our website to see what we have (We do have a website and I guess this dude is obsessive, I don't want to say too much but he always trades and it is literally the only way he has ever gotten games from us. I am guessing that the trade aspect means enough to him that he researched us but this is all just speculation).

So literally minutes after hanging up he called again and said he saw we had Elden Ring and asked if it was still 30. I told him to let me check right quick just to make sure because our website has allowed orders that it shouldn't. After I verified we had it he said he wants to sell back 2 games he bought from us and I bumped it up but it ended up being 14 and he began randomly mentioning 6 dollars. I asked him why does he keep saying 6 dollars and he said he already has store credit. Ok I told him I don't know exactly what the tax will add but it is about a 10 something dollar difference and he got annoyed and he asked if he traded another game which we could offer 5 and I told him it would be a 5 something dollar difference. He began getting even more annoyed and told us that the trade ins are his best offer and we should lower the price so he could get it. He began saying we lowered prices for him before (not sure what he said was true, but we don't just lower prices for no reason).

He was getting more agitated and told us he isn't trying to spend any money and after some more attempts to get us to lower our prices he said he saw we had God of War on PS4 on our website, we do. He asked if he could trade the first two games for it so I told him there was a bit of a difference then he said he thought I said he had 20 and began talking over me so I told him if he let me explain he was getting 14 for the first two games and 6 for the store credit but while I spoke he just got angry saying I was pissing him off that he wasn't going to "f with my store anymore" and he was going to come to my store to f me up.

I did call the non emergency police to report what happened and I was told I was going to be called by an officer... didn't happen. and the person did come. My partner did talk to him and the customer apologized and said his mom (grown adult btw) told him he was wrong for how he acted. We try to not kick people out and we have thick skin so my partner told him that last part will not be tolerated again, we have only ever kicked 2 people out of the store for extreme reasons. He did trade those games and got God of War and even admitted he understood the store credit stuff and just claimed he was having a bad day. Hours later an officer did arrive to ask about the situation. Nothing came of that.

So I was putting out plastic containers in the back corner of our store, right near the bathroom, and a customer says, "excuse me, can you help me open the bathroom door?"

I look over and he has the key, so I'm not yet understanding the problem, but I say okay and take the key.

I go up to the door, and hear someone inside, so I stop and say there's someone in there.

The guy says, "yeah I know, I'm trying to open the other bathroom." I then tell him that's the employee bathroom, and it doesn't use this key.

But rather than have to wait or reflect, or learn something, the previous customer came out then, and so he got to use the correct one.

The same guy came back about an hour later, and had lost his phone.

He had our cashier call it but couldn'thear it anywhere. They asked me to check the bathroom. He and I go in, and he says, "nope, looks like it's not here." I looked over the edge of the trash can and there it was, pressed against the closest side of the can. He starts saying, "you saved my life, I never would have found it! How did you do that?"

Dude, I play seeing-eye-dog for our customers/products all day, this kind of thing happens a lot! Usually it's with products people are standing directly in front of but ask me the location of anyway, and not phones, but yes, phones too sometimes...

It's a hot summer where I live. I work at a garden store, so naturally, the store itself is also pretty warm. So, of course, we sell drinks at the front of the store in order to quench our poor customers' thirst.

A woman wanted some sprite. We sell all the basic sodas, sprite being one of them, so when she asked if we had regular sprite, I pointed her towards the fridge.

"But this sprite is lemon-lime! It's not normal sprite!"

I looked at her and said "uh.. that's the default sprite flavor?"

"No it's not. Sprite is sprite flavored."

I've been drinking sprite my whole life and I'm fairly certain it has always been lemon-lime flavored.

I didn't even know how to handle it at that point. I just shrugged and asked if she still wanted it. She did. She didn't open it while she was there, but I really wish I could've been there when she figured out it tasted like regular sprite.

Welcome to /r/TalesFromRetail's Express Lane - your quick stop for short tales, pithy observations and general retail chat about how things are going with your store, your customers and yourselves.

Please follow the rules regarding anonymity and derogatory speech. NO BUSINESS NAMES

(All comments will be sorted by "new")

A vendor for one of our designer handbag brands supports our store once a week with fill-in, recovery, markdowns, setups, etc. She had been assigned to our store for the last year or so.

Our merchandising manager doesn't like the way the vendor does her job and told her to her face because she had enough. The vendor said our manager doesn't know what she's doing (MM has been doing this successfully for 20+ years).

The vendor has intentionally changed things to how she wants it vs. what our company's standards are. The vendor insists that at her other locations her way works and we never give it a chance here and we're always the ones giving her a hard time.

As a result of this, the merchandising manager started having our merchandising colleagues do everything the vendor is supposed to do instead so when the vendor comes, she has nothing to do. Then she complained about why the work was already completed. Our manager told her that if she as so much touches anything on those tables/fixtures, she will report her.

Right before a recent regional visit, the vendor came and changed everything because at her other location the same people who visited liked it. Our merchandising manager saw her changing it and flew into a rage. She yelled at her and scolded her for disobeying her and told her to leave. Vendor left crying. It took hours to re-do it at the last minute. During the regional visit, they loved what we did with our display and then proceeded to trash what they saw at the other store that the vendor did.

After this, the merchandising manager informed the vendor's manager about what happened and said that the vendor doesn't do any work when she comes to our store and should be reprimanded. She left out the part that our team is intentionally doing her work. Vendor was reprimanded and our store is no longer part of her stores based on this lie.

The merchandise manager reached out to vendor's other stores and told them what happened too and encouraged them to call her boss too and get her dropped from there too.

The vendor went and reported what our merchandise manager did to her to our company's HR even though she is not an employee of our company but is doing so because our company has a no-tolerance policy for this type of retaliation against a vendor.

Now there is a full investigation happening.

I only recently started working in retail, which means I'm not as fast as a cashier as I was.

Yesterday it got fairly busy, we had a huge line and I had trouble with some items not scanning. While one coworker was helping me figure everything out, we obviously called someone to open up another cash register.

Apparently we took too long and this one lady in line just threw her shopping on the floor (some pool noodles and towels) and stormed out of the store, calling me horrible names while doing so.

And while I do get the frustration and how she probably had places to go, we really only took 2-3 minutes. With another cash register opening that she could have gone to.