Salam everyone, Two months ago, I made a post asking if anyone had received their refund from the British Council after switching from a private candidate to a school candidate due to the escalation that started in Kuwait and other GCC in March 2026. Unfortunately, no one replied except one student.
So basically, The British Council sent an email in mid-April saying that they would refund the money to the students, and that we would then need to pay the same amount to the school if we are planning to transfer as school candidate0. I completed everything that was requested by both my brother's school and the British Council.
A few days after making the payment to the school, the British Council said that they had processed the refund. However, I didn't receive anything. I emailed them, and they replied saying that I would receive the refund within 4–6 weeks.
After waiting for more than two months without receiving anything, I kept messaging them but received no response. Eventually, after another two weeks, they replied and said that they had already refunded the money to the school.
At that time, the school was closed. Two weeks ago, the school reopened, and I contacted the coordinator. She told me that the school had not received anything from the British Council. They also emailed the British Council about the issue, but they haven't received a reply either.
Today, I received another message from the British Council saying that they won't refund me because the money has already been refunded and that I need to check with the school.
Again, the school says they have no idea where the money is. They aren't really guiding me on what to do next, and I feel like neither side is taking responsibility for the situation.
I'm making this post because I want to know if anyone else is experiencing the same issue, or if this is only happening to a few students.
When I made my previous post two months ago, only one student replied and said they were experiencing the same issue.
If anyone knows anything about this, or if you know someone who took the Cambridge May/June 2026 exams as a private candidate and then switched to a school candidate, could you please ask them if they received their refund?
Any information would be greatly appreciated.
Thank you, and God bless you all.