r/binance 4d ago

Binance Support Thread

1 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance Oct 06 '25

Binance Support Thread

5 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance 11h ago

Discussion Wie Geld aus DE auf Binance günstig überweisen?

1 Upvotes

Als Deutscher habe ich eine georgische Bank-Verbindung auf Binance. SEPA-Überweisung geht nicht, weil nicht EU. Meine Bank verweist mich auf WISE, Wise überweist doch aber nicht in meinem Namen, sodass das Geld zurücküberwiesen werden würde, richtig? Kreditkarte ist keine Option, weil höherer 5-stelliger Betrag. Wie macht ihr das?


r/binance 11h ago

Discussion Stock

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1 Upvotes

Who bought this one? When i woke up ,the Stock went from 200 to 180.i live in China.so it is beijing time 4.10 am.


r/binance 20h ago

News Retrait binance depuis la nouvelle licence

3 Upvotes

Salut les gars j'ai besoin de vous en urgence...

En effet, je ne peux pas remettre mon argent de crypto sur révolut car depuis la nouvelle licence je peux plus faire de dépôt en Belgique mais apparement je dois prouver que c'est bien mon compte bancaire en mettant 2euros pour pouvoir récupérer mes euros sur binance comment puis je faire ? Sachant que je ne peux pas mettre les 2 euros même retrait de Fiat je n'ai plus.. Merci beaucoup les gars


r/binance 1d ago

Question Is there a way to get notified when my orders are filled, including for stop loss and take profit?

2 Upvotes

I must be blind as a bat because I can't find it anywhere on the app.


r/binance 1d ago

Question Main Screen IOS

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3 Upvotes

Hi, super new to the app… is there a way to get rid of this section without actually buying crypto? I’m just exploring the app… not really going to buy right now.

Thanks in advance!


r/binance 1d ago

Feedback Crypto Trading futures

1 Upvotes

Are people here actually making money from futures trading?


r/binance 2d ago

Feedback Binance P2P is driving me insane 😭

4 Upvotes

I’ve been trying to buy crypto through Binance P2P for the last 2 hours, and it’s honestly getting so frustrating.
I see people posting ads saying they’re buying/selling, so I place an order. Then they ask for my Aadhaar card, PAN card, and even a bank statement. I provide everything they ask for, and after all that, they suddenly tell me to cancel the order. 🤦‍♂️
Like… why post a P2P ad if you’re just going to ask for a bunch of documents and then cancel anyway?
I’ve been trying to buy crypto for TWO HOURS now. Ugh. 😭
Has anyone else been dealing with this on Binance P2P lately?


r/binance 2d ago

News Beware of Phishing: Fake Binance Email Push to Call a German Phone Number

Post image
2 Upvotes

Hi everyone,

​I just received a phishing email pretending to be from Binance (see screenshot).

​The scammers claim there is a pending withdrawal request from India to create panic. Their main goal appears to be getting you to call the provided phone number (+49 304 173 3222). Once on the phone, the scammers will try to trick you into giving up your login credentials or 2FA codes.

Key takeaways:

  • ​The email includes suspicious attachments—do not open them!
  • ​Crypto exchanges like Binance will never ask you to call a phone number to verify your account or block withdrawals.
  • ​Always check your account status directly through the official app or website—never use links or phone numbers from unsolicited emails.

​Stay alert and keep your accounts safe!


r/binance 3d ago

Question BNFCR, Binance futures and EU tax.

2 Upvotes

Hello everyone,

I cannot seem to find information anywhere about BNFCR multi asset account on Binance futures and its taxation. Does opening and closing a position which P/L is settled in BNFCR creates a taxable event in EU? Or is it treated as crypto to crypto event, meaning no taxable event is created until the funds are coverted to fiat?

Has anyone dealt with BNFCR specifically and an EU tax authority?

Thanks!


r/binance 3d ago

Question Is there risk of buyer charge back after transaction?

1 Upvotes

I'm new to this platform and planning to sell some usdt for gbp in p2p market, is there any chance where buyer after receiving, charge back their money through their payment app or whatsoever and if yes, how to avoid it?


r/binance 3d ago

Question binance mobile can't touch screen

1 Upvotes

How to fix this? I can't press anything while on the binance app I already reinstalled it.


r/binance 3d ago

Question Day 5 of my daily BTC buying plan

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13 Upvotes

I started a small-scale daily BTC buying plan a few days ago so I wouldn't miss the next bull run. Nothing special, just letting it run in the background.

A question for those more experienced than me: Are the fees for auto DCA higher than manual buying? I haven't researched it in detail yet. Even if I find out the fees are higher in the end, I'll still stick to it because I'm lazy, and I'll definitely forget about manual buying hahaha.


r/binance 3d ago

Question How to open binance future ?

2 Upvotes

I tried activating my future account but failed every time.. It says that it is unavailable in my region but when i look online, it theoretically should be available (France). Does anyone have the same issue ? and is there a way to work around it ?


r/binance 3d ago

Question Binance TH a fraud?

3 Upvotes

I verified my kyc one year ago, i kept funds there, they asked docs(sent me email after 10 days) told me it will take 7 working days to verify kyc now they are telling me after the grace period that it will take more 9 days? Isn’t this corporate fraud, i feel so bad as i waited. Personal problem and daily living aside. (Ps: i did multiples surgery in one week)


r/binance 3d ago

News Crypto Market analysis in binance

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1 Upvotes

r/binance 4d ago

LIVE AMA Anyone actually trading Binance bStocks?

3 Upvotes

Been looking at these tokenized US stocks – 24/7 trading, fractional shares, sounds nice. But I'm wondering: any real arbitrage plays? Or is liquidity too thin to matter? Also worried about delistings and SEC. If you've traded them, how'd it go? Spill the beans – good, bad, or ugly.


r/binance 4d ago

Question Why is it for? What should I do with these?

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2 Upvotes

Hi all, I've been keeping these for years. I remember these all of a sudden and want to know about these. Please let me know.


r/binance 5d ago

News THE FUTURE OF CRYPTO, CONNECTED Powered by the Binance Ecosystem

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3 Upvotes

r/binance 5d ago

Question Fake receipt on p2p

15 Upvotes

I tried selling 2000 USDT using p2p this is not my first time withdrawing using p2p, the buyer sent a fake receipt i quickly filed for an appeal, which later CS gave him 45 minutes to provide correct information, he failed to do so he only replied i am investigating, after that binance told him to record a video of his phone with proof that he sent the money within an hour, its been 20 hours he hasnt sent anything, but the order was not cancelled, how can it go from here?

Update (2026/08/30): i got my money back


r/binance 5d ago

Discussion Es cierto que el trading de spot y margin Deja muchas ganancias con pocos riesgos?

0 Upvotes

Es cierto que el trading de spot y margin Deja muchas ganancias con pocos riesgos?


r/binance 6d ago

News BTC Trading: Spot & Futures, trade the trend, manage the risk.

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2 Upvotes

r/binance 6d ago

Question How can I learn to trade in binance?

2 Upvotes

Hi
I want to learn how to trade in crypto but I don’t know where to start also I have small budget


r/binance 6d ago

Question KYC Appeal Unsuccessful

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3 Upvotes

I deleted my Binance account a few weeks ago for personal reasons and wanted to create a new one using a different Gmail account.

A few hours after completing KYC, this message popped up saying that I have to wait “several weeks.”

I tried contacting Binance support, but they weren’t really helpful.

Am I just supposed to wait indefinitely until Binance allows me to verify again?

Has anyone here gone through something similar? If so, how long did you have to wait before you were able to complete verification?

@@@@

UPDATE: I contacted actual support on Binance and Apparently they said I need to wait 30 days. What a relief to know how many days are left. :)